t Time Performance Oy collects, processes, stores, and protects personal data in accordance with the EU General Data Protection Regulation (GDPR) in connection with our branded training application and performance coaching services.

1. Data Controller

Company: Is It Time Performance Oy
Business ID: 3607353-5
Address: Värtöntie 33, 90230 Oulu, Finland
Email: info@iit-performance.com

2. Contact Person for Data Protection

Name: Seppo Urpilainen
Email: info@iit-performance.com

3. Register Name

Is It Time Performance Customer and Marketing Register

4. Purpose and Legal Basis for Processing Personal Data

We process your personal data for the following purposes:

Coaching Services

Providing performance training programs, tracking your training progress, monitoring development, and enabling coach support through the application.

Customer Relationship Management

Creating user accounts, managing subscriptions, providing customer support, and communicating with users.

Legal Obligations

Complying with accounting and tax legislation relating to purchases made through the application.

Marketing

Sending newsletters, in-app announcements, and promotional offers based on your consent or our legitimate interest.

Legal Bases for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (coaching services and application use)
• Compliance with legal obligations (such as accounting requirements)
• Legitimate interest (customer relationship management, customer communications, and direct marketing)

5. Personal Data We Collect

The register may contain the following information:

Basic Information

• Name
• Date of birth or age
• Email address
• Phone number

Training and User Information

• Training background
• Fitness level
• Personal goals
• Height and weight
• Workout results entered into the application
• Daily reports
• Messages sent through the application

Payment Information

• Purchases made through the application
• Subscription status
• Payment confirmations

Please note: We do not collect or store your credit card or bank account information.

6. Sources of Personal Data

Personal data is collected directly from you when you:

• Register for the application
• Complete onboarding questionnaires
• Use the application and coaching services

7. Data Sharing and Third-Party Processors

To provide our services, we use trusted third-party service providers.

Training Platform (Trainero)

The Is It Time Performance application is built using Trainero White Label. Trainero Oy acts as our data processor by providing the application’s infrastructure, hosting, security, and technical platform.

Personal data is securely stored on servers located within the European Union.

Payment Processing (Stripe)

Payments are securely processed by Stripe, Inc.

Stripe is responsible for processing payment information, including credit card details, in compliance with the PCI DSS security standards.

Is It Time Performance Oy only receives confirmation that a payment has been completed, along with the accounting documents required for bookkeeping.

Accounting Services

Our accounting service provider receives only the billing and payment information necessary to fulfill legal accounting obligations.

8. Data Retention

Training data, profile information, and workout history are stored for as long as your account remains active.

After your customer relationship ends, your account and associated personal data will be deleted or anonymized within two months, unless you request deletion sooner.

Accounting records, including payment confirmations and receipts received from Stripe, are retained for six (6) years following the end of the relevant financial year, as required by law.

9. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Download your own training data from the application.
• Correct inaccurate or incomplete personal information.
• Request the deletion of your personal data (“right to be forgotten”).
• Withdraw your consent to marketing communications at any time by using the unsubscribe link included in our emails.
• Lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.

10. Cookies and Analytics

Our application and related websites may use cookies and analytics tools to:

• Ensure the proper functioning of the service
• Monitor technical issues and system performance
• Improve the user experience
• Analyze anonymous usage statistics

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.