Is It Time Performance Oy (Business ID: 3607353-5) sells products to businesses and consumers aged 18 or over within the European Union. These Terms & Conditions apply to all orders placed through our online store and to any corresponding deliveries.
These Terms & Conditions are effective as of May 1, 2026. We reserve the right to amend these terms from time to time without prior notice. Please review the current Terms & Conditions before placing each order.
Product descriptions, specifications, and prices are displayed on each product page. We reserve the right to change prices and shipping costs without prior notice. Please verify the final price in your shopping cart before confirming your order.
All product prices include applicable taxes, unless otherwise stated. The applicable taxes are displayed in the shopping cart and on the order confirmation.
Shipping costs depend on the product (such as weight and packaging) and the selected shipping method. Any applicable shipping charges are automatically added to your order total and are displayed before you confirm your purchase.
Products can be ordered through our online store by adding them to your shopping cart, confirming your order, and completing payment through the available payment service.
By placing an order, you confirm that you have read and accepted these Terms & Conditions. Once your order has been accepted and confirmed by us, a binding agreement is formed between you and Is It Time Performance Oy, subject to your statutory right of withdrawal described below.
Orders can be paid using the payment methods available in our online store and during checkout.
Payments are processed by Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and financial institutions.
Paytrail Oyj will appear as the payment recipient on your bank or card statement and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution.
For payment-related inquiries, please contact the product supplier first.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Phone: +358 207 181 830
Website: https://www.paytrail.com/en/consumer/information-about-paying
After a successful order, an order confirmation will be sent to the email address provided during checkout.
The confirmation email will include details of your order and the selected payment method.
If, for any unforeseen reason, we are unable to accept your order, we will notify you by email as soon as possible.
Orders are shipped using one of the delivery methods available on our website, as selected during checkout.
Typical delivery times within the European Union are 3–5 business days, depending on the product and selected shipping method. More accurate delivery estimates are displayed on the relevant product pages.
If you are a consumer, you have the right under Finnish consumer protection legislation to cancel your purchase within 14 days of receiving the goods, or, in the case of multiple deliveries, within 14 days of receiving the final item.
To exercise your right of withdrawal, you must notify us clearly by using our cancellation form, by email, or by including a written notice with the returned goods.
Returned products must be:
If you cancel your purchase, the goods must be returned without undue delay and no later than 14 days after submitting the cancellation notice.
The customer is responsible for the cost of returning the goods. Return shipping costs are non-refundable.
Please include your name, contact details, and bank account information with the returned order to enable the refund.
Refunds will be processed without undue delay in accordance with applicable consumer protection legislation.
Is It Time Performance Oy
Värtöntie 33 A
90230 Oulu
Finland
Please inspect your order immediately upon delivery.
If your order is damaged during shipping, missing, incorrect, or otherwise does not match your order, please contact our Customer Service as soon as possible and no later than 14 days after receiving the shipment so that we can resolve the issue.
For consumer sales, we comply with the mandatory provisions of Finnish consumer protection legislation regarding defective products.
For any questions regarding your order, please contact us by email:
Is It Time Performance Oy shall not be liable for any indirect, incidental, special, or consequential damages arising from the order, delivery, or use of the products, except where such liability cannot be excluded under mandatory applicable law.
We aim to resolve any disputes concerning your order through negotiation. Please contact our Customer Service first if you have any concerns.
If a dispute cannot be resolved through negotiation, consumers in Finland may refer the matter to the Finnish Consumer Disputes Board (https://www.kuluttajariita.fi).
Before bringing a case before the Consumer Disputes Board, consumers should contact the Finnish Consumer Advisory Services (https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/).
